Edward River Council
Modernising Waste Management in Regional NSW
Moving four Riverina waste facilities off point-of-sale tills and paper onto one purpose-built platform.
Overview
Edward River Council serves communities across a wide area of the Riverina. It wanted more efficient, consistent data capture and reporting across its four waste facilities, including remote sites.
Partnering with PIVOT gave Council a purpose-built waste facility management system that improved visibility, streamlined reporting and supports efficient operation at remote locations.
The challenge
Square POS and paper handled day-to-day transactions, but they weren’t built for waste. Producing consistent reporting meant manual reconciliation, and Council had little real-time view of stockpiles or customer activity:
- Inconsistent data collection between sites
- Manual effort to prepare and reconcile reports
- No link between transaction data and operational records
- A need for one system that suits both large and small facilities
The solution
What PIVOT delivered
PIVOT was implemented across all four sites, optimised for remote and regional use.
Bring your own device
Flexible on-site access without specialised hardware.
All-in-one subscription
Cost transparency and budget certainty.
In-person training
Hands-on training for Council staff to support adoption.
Self-managed reporting
Council officers produce real-time reports without manual collation.
Photos
On site with Edward River Council
PIVOT on a tablet at the gatehouse window 
Loads captured on a tablet — no fixed hardware needed 
Deniliquin, home of Edward River Council
The results
What changed
- Quick staff adoption, with consistent workflows across sites
- Less administrative work
- More accurate data
- Greater Council oversight of every site
- Reports produced directly from the system instead of reconciled in spreadsheets
“Working with Pivot has been straightforward — the system fits our needs, the training was hands-on, and our team has taken to it really well. It’s made a real difference in how we manage our waste facilities.”
Looking ahead
Council now has a stronger digital foundation, with the flexibility to add automated billing and wider integration across its services.
