East Gippsland Shire Council
Digitising Waste Operations Across One of Victoria’s Largest Regional Councils
One cloud platform across a network of landfills and transfer stations — from sites open a couple of hours a week to a regional landfill with 400+ customers a day.
Overview
East Gippsland Shire Council covers more than 20,000 km² of eastern Victoria, from urban centres such as Bairnsdale and Lakes Entrance to remote communities like Mallacoota and Omeo.
Council wanted consistency across its waste sites and less reliance on paper. Moving to PIVOT’s centralised, cloud-based platform improved data capture, streamlined reporting and gave Council better visibility of waste movements.
The challenge
Each site captured customer transactions and site activity its own way, and pulling it together for monthly reporting took significant back-office effort. Council needed one system that would work everywhere:
- Sites ranged from weighbridges and full-time staff to minimal infrastructure and seasonal staffing
- Inconsistent data collection and record-keeping between sites
- Time-consuming monthly reporting and reconciliation
- Little real-time insight into customer activity or stockpile movements
- Limited power and internet connectivity at many sites
- A need for a flexible, cost-effective system
The solution
What PIVOT delivered
PIVOT was rolled out as one platform across Council’s sites, set up for each facility’s operating model and simple enough for daily staff use.
Bring your own device
Staff use tablets or laptops — no proprietary hardware required.
Low-power, low-data hardware
Equipment chosen for sites with limited power and connectivity.
Custom workflows
Tailored to how each facility operates.
Self-managed reporting
Less back-office work and more accurate figures.
Vic EPA levy reporting
Levy reports generated in the format Victoria’s EPA requires.
All-in-one subscription
Predictable budgeting, with in-person training across multiple sites.
Photos
Across East Gippsland
Regional landfill — up to 400+ customers a day 
One of the smaller rural transfer stations on the same system
The results
What changed
- Better quality and efficiency of waste data management
- Strong staff adoption at every level, with positive feedback on ease of use
- Visibility across sites from one system
- Faster, more consistent monthly reporting
- Site managers more confident using the data for decisions, trends and compliance
- Scaled with Council’s needs: account management, bin tracking and weighbridge integration where available
“Pivot Systems has helped us bring consistency across all our sites — from the smallest transfer station which operate a couple of hours a week through to our regional landfill which can see over 400 customers in a day. The system is easy for staff to use, and the reporting tools give us the visibility we need without the paperwork and running around to collect data manually.”
Looking ahead
PIVOT is now a core part of Council’s waste services. Council is exploring further automation, customer engagement and on-site optimisation.
