PIVOT SYSTEMS
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Customers and finance

Voucher Management

Issue, track, and redeem waste vouchers with ease.

Residents request vouchers online through PIVOT's public portal. Requests flow straight into the PIVOT admin portal, where your team approves and issues them — and they're validated automatically at the gate. It works with your council's existing arrangements, including assessment numbers and QR codes.

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Online requests

residents apply through the public portal

Approve and issue

from the PIVOT admin portal

Auto-validated

at the point of redemption

Your format

assessment numbers, QR codes and more

How it works

From request to redemption, without the paperwork

  1. 1

    Residents request

    Residents request a voucher online through the public portal — no forms to post or counters to visit.

  2. 2

    Your team approves

    Requests flow straight into the PIVOT admin portal, where staff review and approve them.

  3. 3

    Vouchers are issued

    Approved vouchers are issued to the resident, in your council's format — assessment numbers, QR codes or other identifiers.

  4. 4

    Redeemed at the gate

    Vouchers are validated automatically at redemption and linked to the load, so reconciliation and reporting are simple.

What comes with Voucher Management

  • Public request portal

    Residents request vouchers online, any time.

  • Approval workflow

    Requests reviewed, approved and issued in the admin portal.

  • Works with what you have

    Assessment numbers, QR codes and other identifiers you already use.

  • Entitlement rules

    Limits by entitlement or material type, checked automatically.

  • Automatic validation

    Checked at the gate and linked to the load.

  • Usage reporting

    See requests, issues and redemptions in one place.

See all features →