City of Devonport
Smarter Operations at Spreyton Waste Transfer Station
Helping the City of Devonport streamline customer processing, improve reporting and deliver greater operational oversight.
Overview
With growing operational demand at Spreyton Waste Transfer Station, the City of Devonport needed a more modern and flexible platform. Its existing system limited how far it could improve customer processing, automate workflows and get insight from its data.
The partnership began after conversations at the 2025 Melbourne Waste Expo. PIVOT delivered a tailored solution combining automation, streamlined customer processing and comprehensive reporting.
The challenge
The City wanted a platform that could grow with the facility — not just a like-for-like software replacement. Its objectives were to:
- Improve the speed and consistency of customer processing
- Increase visibility of day-to-day operations
- Simplify regulatory and operational reporting
- Automate manual processes wherever possible
- Adopt a platform flexible enough to change as requirements do
The solution
What PIVOT delivered
PIVOT built a customised solution focused on efficiency, automation and reporting.
Automated customer processing
See the feature →Hardware integration
New hardware installed to automate customer flow through the site.
Material tracking and operational reporting
See the feature →Automated monthly NRE reporting
Monthly reporting for NRE Tas generated automatically.
Management reporting and insights
Enhanced reporting for management oversight.
A partnership that keeps evolving
Beyond the original scope, PIVOT has continued to add to the City’s system:
- Integration with the site’s traffic light system
- Minimum load charging
- Automated bulk data exports through custom reporting channels
- Further workflow improvements specific to the City
Photos
On site at Spreyton
Drop-off and recycling area at the entry 
Gatehouse and boom gate 
Weighbridge with traffic lights integrated with PIVOT
The results
What changed
- More streamlined customer processing
- Better operational visibility for management
- Monthly NRE reporting automated
- More accurate reporting and data
- Less manual administration
- A flexible platform that continues to evolve
Looking ahead
PIVOT works with the City as a technology partner rather than a software vendor — combining automation, flexible development and responsive support so the solution works today and adapts for the future.
