Norfolk Island Regional Council
Modernising Waste Management on Norfolk Island
Delivering a purpose-built waste management platform for one of Australia’s most remote communities.
Overview
Norfolk Island has no landfill, so almost every waste stream is processed on the island or exported to the mainland — often by costly air freight, with some materials held in stockpiles until sea freight is available.
Norfolk Island Regional Council replaced its custom-built waste software with PIVOT’s cloud platform, designed around how the facility actually runs.
The challenge
The legacy system had become hard to rely on:
- Limited reporting and operational visibility
- Waste data that was hard to see and share
- A legacy platform with limited vendor support
- Day-to-day functions that had become overly complex
- Difficulty getting timely insight for decisions
The solution
What PIVOT delivered
Rather than replace infrastructure, PIVOT retrofitted modern touchscreen terminals into the existing operator housings — lowering cost, cutting downtime and keeping a familiar environment for operators.
Weighbridge operations
Integrated with the Council’s existing, proven scales.
See the feature →Stockpile management
Material held for freight tracked as it comes and goes.
See the feature →Operational reporting
Comprehensive reporting for Council.
On-site implementation
Installed and configured on the island, with face-to-face training and workflows refined during commissioning.
Photos
On site on Norfolk Island
Touchscreen terminal retrofitted into the existing operator housing 
Loads captured straight from the existing scale
The results
What changed
- Faster processing of incoming loads
- Better reporting and operational transparency
- More accurate waste and material tracking
- Simpler day-to-day operation for staff
- Ongoing remote support from mainland Australia
Looking ahead
The project shows how reliable, practical technology tailored to local conditions can support remote communities — with better data for better decisions about sustainable waste management.
